These terms apply to every order placed on hollosupply.co.uk. Please read them before you buy.
1. About us
This website is operated by Hollo Supply Grooming Co. (“we”, “us”, “our”). Our trading address is Unit 2 Birch Industrial Estate, Birch Road, Eastbourne, East Sussex, BN23 6PH, United Kingdom. You can contact us at info@hollosupply.co.uk, or about an order at orders@hollosupply.co.uk.
2. Ordering
When you place an order you’ll receive an email acknowledging it. Our contract with you is formed when we dispatch your order and send you a dispatch confirmation. We may decline an order, for example if an item is out of stock or we can’t verify your payment; if we do, we’ll tell you and won’t charge you.
Our products are for personal use. We sell to customers in the United Kingdom only.
3. Prices and payment
Prices are shown in pounds sterling (GBP). Delivery charges are shown at checkout before you pay. We accept major credit and debit cards, PayPal, Apple Pay and Google Pay where available, and pay-later options from Klarna and Clearpay. Pay-later services are provided by those companies under their own terms.
If we’ve made an obvious error in a product’s price, we’ll contact you before dispatch and give you the option to confirm at the correct price or cancel.
4. Delivery
Delivery options, costs and timings are set out on our Shipping & Delivery page. Risk in the products passes to you on delivery.
5. Cancellations and returns
You have 30 days from delivery to cancel and return eligible items. Full details, including which items can’t be returned for hygiene reasons, are in our Returns & Refunds Policy.
6. Faulty products
If a product is faulty or not as described, you have legal rights under the Consumer Rights Act 2015. Nothing in these terms affects those rights.
7. Using our products
Please read each product’s ingredients before use. If you have sensitive skin or known allergies, try a small amount on a patch of skin first and stop using any product that causes irritation. Our products are for external use only.
8. Discount codes and promotions
Discount codes can only be used once per order, can’t be exchanged for cash and may have an expiry date or minimum spend. Promotions are subject to their own terms, which we’ll show alongside them.
9. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for losses that weren’t foreseeable, or for business losses. We don’t exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence.
10. Your information
We use your personal information as described in our Privacy Policy.
11. Changes to these terms
We may update these terms from time to time. The terms that apply to your order are the ones on this page when you placed it.
12. Law
These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home country.