If you’re not completely happy with your order, you can return it within 30 days of delivery.
At a glance
- 30 days from delivery to return unused, unopened items in their original packaging
- Email us first at orders@hollosupply.co.uk with your order number
- You pay return postage. Something faulty or damaged? Contact us first
- Refunds within 14 days of receiving your return, to your original payment method
Your 30-day right to cancel
You can cancel your order for any reason within 30 days of the day you, or someone you’ve nominated (other than the courier), received it. To cancel, email us a clear statement of your decision at orders@hollosupply.co.uk, including your order number.
What can be returned
To be eligible for a return, items must be:
- returned within 30 days of delivery
- unused and unopened
- in their original packaging
Because our products are applied to skin and hair, we can’t accept returns of items that have been opened or unsealed after delivery, for health and hygiene reasons. We may also refuse items that are personalised, made to your specification, or past their expiry date.
Sale items cannot be refunded unless they are faulty, except where the law says otherwise.
Faulty or damaged items
If something arrives damaged, faulty or not as described, please contact us at orders@hollosupply.co.uk as soon as you can with your order number and a photo. This doesn’t affect your statutory rights under the Consumer Rights Act 2015.
How to send a return
- Email orders@hollosupply.co.uk with your order number and the items you’re returning.
- Pack the items securely in their original packaging.
- Send them to the address below using an insured, trackable service.
Hollo Supply Grooming Co.
Unit 2 Birch Industrial Estate
Birch Road
Eastbourne
East Sussex
BN23 6PH
You’re responsible for the cost and risk of returning items to us. We can’t issue a refund until we’ve received the items or proof that they’ve been delivered back to us.
Refunds
We’ll refund you within 14 days of receiving your return, using the same payment method you used to order. You won’t be charged any fee for the refund.
Gifts
If an item was marked as a gift and sent directly to you, you’ll receive a gift credit for the value of your return. If it wasn’t marked as a gift, or the buyer had it sent to themselves first, the refund goes to the person who bought it.
Questions
Email orders@hollosupply.co.uk or use our contact form. See also Shipping & Delivery and our FAQs.