This policy explains what personal information we collect when you use hollosupply.co.uk or buy from us, why we collect it, who we share it with and the rights you have.
Who we are
Hollo Supply Grooming Co. (Hollo Supply) is the controller of your personal information. Our trading address is Unit 2 Birch Industrial Estate, Birch Road, Eastbourne, East Sussex, BN23 6PH, United Kingdom.
For anything to do with your personal information, email info@hollosupply.co.uk or write to us at the address above.
What we collect
| When | What we collect |
|---|---|
| You place an order | Name, billing and delivery address, email, phone number, order details, and payment confirmation. We never see or store your full card number. |
| You create an account | Name, email, password (stored encrypted), addresses and order history. |
| You contact us | Name, email, and anything you include in your message. |
| You join our newsletter | Email address and, if you give it, your name, plus whether you open or click our emails. |
| You browse the site | IP address, device and browser information, pages viewed, how you arrived (for example from a search or an ad) and items added to your basket. This is collected through cookies and similar technologies (see “Cookies” below). |
Why we use it, and our lawful basis
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Processing, delivering and supporting your order, including returns and refunds | Contract |
| Running your account | Contract |
| Replying to your messages | Legitimate interests (answering customer questions) |
| Sending our newsletter and marketing emails | Consent. You can unsubscribe at any time with the link in every email. |
| Inviting you to review your order | Legitimate interests (hearing how we did). Every invitation lets you opt out. |
| Preventing fraud and spam (payment checks, reCAPTCHA on forms) | Legitimate interests |
| Analytics and advertising cookies | Consent |
| Sending order events to Meta from our server to measure our ads | Legitimate interests (measuring whether our advertising works). You can object at any time by emailing us. |
| Keeping order and tax records | Legal obligation |
Who we share it with
We don’t sell your personal information. We share it only with service providers who help us run the shop, and only as much as they need:
- Payment providers: Stripe (cards, Apple Pay, Google Pay, and pay-later options such as Klarna and Clearpay), WooPayments (Automattic, powered by Stripe) and PayPal. They process your payment details under their own privacy policies and may run fraud checks.
- Delivery: Royal Mail and Evri receive your name, address, and email or phone number to deliver your parcel and send tracking updates.
- Print partner: Printful prints and ships our tees, so receives the name, address and order details for any tee you order.
- Email marketing: Mailchimp (Intuit) stores newsletter subscribers. If you opt in at checkout, it also stores your order history so we can send relevant emails.
- Analytics and advertising: Google (Google Analytics via Site Kit, and Google Ads and Merchant Center via Google for WooCommerce) and Meta (Facebook and Instagram) help us measure the site and our ads. Google’s tags use consent mode: until you accept analytics or marketing cookies, they set no cookies and send only anonymous signals. The Meta pixel only loads once you accept marketing cookies. Separately, when you place an order our server sends the order event (with your email and phone number in hashed form) to Meta’s Conversions API so we can measure our ads.
- Pinterest: the Pinterest tag (via Pinterest for WooCommerce) measures our Pinterest ads and only loads once you accept marketing cookies.
- Reviews: Trustpilot shows our reviews on the site. After an order, Trustpilot receives your name, email and order reference to send you an invitation to review it.
- Spam protection: Google reCAPTCHA checks our contact and newsletter forms for automated abuse.
- Payments fraud checks: PayPal and Stripe scripts load on the site to detect fraud before you pay.
- Hosting and email: Fasthosts hosts the website and our email in the UK.
- Fonts: the site’s typeface loads from Google Fonts, which receives your IP address when the page loads.
Some of these providers are based in, or transfer data to, the United States and other countries outside the UK. Where they do, the transfer is protected by the UK–US Data Bridge, the UK International Data Transfer Addendum or another approved safeguard.
Cookies
Cookies are small files stored on your device. We use:
| Type | Examples | Needs your consent? |
|---|---|---|
| Strictly necessary: your basket, checkout, login and security | WooCommerce (woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_*), WordPress login cookies, Stripe and PayPal fraud prevention (__stripe_mid, __stripe_sid), reCAPTCHA |
No |
| Analytics: how the site is used | Google Analytics (_ga, _ga_*), WooCommerce order attribution (sbjs_*) |
Yes |
| Marketing: measuring and personalising ads | Meta pixel (_fbp, _fbc), Pinterest tag (_pinterest_ct_ua, _epik), Google Ads, Mailchimp (mailchimp_landing_site) |
Yes |
When you first visit, we ask whether you accept analytics and marketing cookies. You can change your choice at any time in cookie settings. You can also block or delete cookies in your browser settings, but the basket and checkout won’t work without the strictly necessary ones.
How long we keep it
- Order and payment records: six years from the end of the tax year they relate to, as HMRC requires.
- Account details: until you ask us to close your account.
- Messages to us: 24 months after your query is resolved.
- Newsletter: until you unsubscribe.
- Analytics data: no more than 14 months.
Your rights
Under UK data protection law you have the right to:
- access the personal information we hold about you
- have inaccurate information corrected
- have your information deleted, where we don’t need to keep it
- restrict or object to how we use it, including for direct marketing at any time
- receive your information in a portable format
- withdraw consent at any time, where we rely on consent
To use any of these rights, email info@hollosupply.co.uk. We’ll reply within one month. If you’re unhappy with how we’ve handled your information, please tell us first. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Keeping it safe
The site uses HTTPS encryption throughout. Payments are handled by our payment providers, so card details never reach our servers. Access to customer information is limited to the people who need it to run the shop.
Children
Our shop isn’t aimed at children under 16, and we don’t knowingly collect their information.
Changes to this policy
If we change how we use your information, we’ll update this page and the date at the top.